Support
Find answers to common questions below. If you need further help, reach us directly at support@myvitra.org and we will get back to you within one business day.
Vitra is developed and operated by Velora Technologies LLC.
Frequently Asked Questions
How do I log a meal?
Tap the "Log Food" tab at the bottom of the app, then tap the + button. You can search for a food, scan a barcode, or use AI Scan to photograph your meal and have the nutrition estimated automatically.
How does AI Food Scan work?
Take or upload a photo of your meal (or describe it in text), and our AI will identify the foods and estimate calories and macronutrients. Review the results, adjust quantities if needed, and tap "Log" to save it to your diary.
How many AI scans do I get per day?
Free users get 3 AI scans per day, with the option to watch an ad for one additional scan. Vitra Pro subscribers get a much higher daily limit. Limits reset at midnight in your local timezone.
How do I upgrade to Vitra Pro?
Go to the Profile tab and tap "Upgrade to Pro", or look for the upgrade prompt anywhere you hit a free-tier limit. Pro is billed monthly or annually through the App Store.
How do I cancel my Pro subscription?
Subscriptions are managed through Apple. Go to iPhone Settings > [your name] > Subscriptions > Vitra, then tap "Cancel Subscription". You keep access until the end of your billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select the Vitra charge to request a refund. We are unable to issue refunds directly.
My AI scan used up a scan but showed no results — can I get it back?
If the AI returned no food items the scan is not counted against your daily limit. If you believe a scan was consumed in error, email us at support@myvitra.org and we will look into it.
How do I delete my account and data?
Go to the Profile tab > Settings > Delete Account. This permanently removes your account and all associated data within 30 days. You can also email privacy@myvitra.org to request deletion.
The app is crashing or behaving unexpectedly — what should I do?
First try force-quitting and reopening the app. If the issue persists, check that you are on the latest version in the App Store. If it still happens, email us at support@myvitra.org with a description of what you were doing.
Is my health data private?
Yes. We do not sell your personal or health data to third parties, and we do not use it for advertising. See our Privacy Policy for full details.
Still need help?
Our support team is happy to help with account issues, billing questions, bug reports, or any other feedback. Include as much detail as possible so we can resolve your issue quickly.
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